What our patients say is of key importance to us and we take the time to research them at regular intervals. In the most recent survey, based on 82 confidential replies, we found the following results:
94% said the staff were excellent when they telephoned to make their appointment.
94% said the welcome of the receptionist staff when they arrived for their appointment was excellent.
96% said their eye test and examination with the optometrist was excellent.
74% said the range and selection of frames was excellent.
93% said the knowledge of the person dispensing to them was excellent.
61% said Penzer’s prices and value for money were excellent.
94% of patients said overall their visit to Penzer Opticians was excellent.
100% of patients said they would recommend Penzer Opticians to their family and friends.
Verbatim comments – read what our patients say about us:
I love my new glasses that Joy found for me * I have always found the staff at Penzers very helpful and friendly * Good service as usual. That’s why I keep coming despite living some distance away * As a family we have been attending Penzer Opticians for over 40 years which speaks for itself * The ladies at this opticians are very lovely and I always enjoy coming here * Very helpful as always * The staff are really helpful and go the extra mile * Staff very helpful and friendly * The whole family come to Penzers and won’t go anywhere else * I actually enjoy my visits to Penzers and have full confidence in the quality of staff * Fantastic service * Over many years I have always been very pleased * Really polite and very helpful * Coming for years and always happy with the service * I have been a customer at Penzers since 1972 and we have always had excellent service. * We are very happy customers.
And a few testimonials from our patients too who said about Penzer Opticians:
‘My current opticians closed. I am a person who is very nervous when it comes to any eye treatment after my mother had received laser treatment at a well known hospital and had lost her sight. I emailed Penzer opticians over the weekend explaining my fear and the circumstances not expecting a reply until Monday, but to my surprise I received a lovely reply from Joy. She was so understanding and I knew instantly this was the opticians for me. I called the shop on the Monday and the staff were lovely and friendly. They put me at ease and made me an appointment for the following day for a eye test. Tuesday arrived and I met the optician Cathy who was patient and put me at ease (even made me wonder why I was so scared). Joy came to check I was ok and together we picked my new frames. I have never received the service or kindness at any opticians that you showed me. I can’t thank you all enough for your kindness, time and will thoroughly recommend you’.
‘The best test I have ever had. I have highly recommended Penzer Opticians to our friends. My husband has decided to leave a well known high street competitor to come to Penzers too.’
‘I have been going to Penzer Opticians all my life. My grandparents, my parents, myself and my children all go here. Such lovely people, even with this pandemic going on they make you feel safe. Highly recommended.’
‘Penzer Opticians at the Maypole give fantastic service every time.’
‘Absolutely recommend Penzers at the Maypole. Been with them over 30 years. The staff are lovely and helpful and they stock a good range of styles at competitive prices. You are never pressurised into buying.’
‘Penzer Opticians are so friendly. Brilliant service and always happy to help myself and my two children who go there, one of which has to wear glasses permanently and they have been amazing with him.’
‘Penzers at the Maypole they are fantastic. All the staff are so helpful and friendly.’
‘At 93 I am a first time visitor to Penzers. I was fitted with varifocals for the first time in my life and with their help picked up how to use them immediately. I cannot thank the staff at Penzers enough.’
‘To the lovely staff at Penzers. Many thanks for all the professional and friendly service you have given us.’
Jenny, Geoff, Samuel and Jacob Rogers
‘Thank you for being so kind to me and my husband at our recent eye test.’
‘Many thanks for such kindness that you showed to us. Bless you.’
Pat and Stan